Let’s get you moving again.
Get help with account access, habit coaching, privacy, or anything that is not working as expected.
Last updated: September 10, 2026Before contacting support
Please include:
- The email address associated with your Lupy account.
- Your phone model and Android version.
- A short description of what happened and what you expected.
- A screenshot, if it does not contain information you prefer to keep private.
Never send your password or verification code.
Common questions
I did not receive my verification email
Check spam or promotions folders, confirm the email address is correct, then use the resend option in Lupy. Delivery can sometimes take a few minutes.
Lupy could not answer
Check your connection and tap Retry. If it continues, email support with the approximate time of the error. You do not need to send the private text of your conversation.
I missed my action
Nothing has been erased. Open your habit in Strength and use the smaller recovery action. Lupy is designed to help you begin again.
How do I delete my data?
Follow the steps on our account deletion page. The request can be made even if Lupy is no longer installed.
When something gets in the way, tell us. Support should feel as calm as the product.