Refund & Cancellation Policy

Last updated: 23 October 2026

This policy covers subscriptions to LupyAi, an online software service. LupyAi is a business of ONLINECAPTAIN. Payments are processed by Razorpay.

1. Free trial

New workspaces can start with a free trial of a paid plan. No payment details are needed, and nothing is charged during or after the trial unless you choose a paid plan.

2. Cancelling

You can cancel at any time on the Billing page (owner or admin). Your plan stays active until the end of the period you have already paid for, then the workspace moves to the free plan. No further renewals are charged. Your data is not deleted when you cancel.

3. Refunds

• First payment: if you're not happy, write to us within 7 days of your first payment for a paid plan and we will refund it in full.
• Renewals: renewal payments are not refunded, but you can cancel any time so the next one is not charged. If you were charged a renewal by mistake after cancelling, or charged twice, we refund the extra charge.
• Downgrades: moving to a smaller plan takes effect at the end of the current period; there is no partial refund for the rest of that period.
• Service problems: if a serious problem on our side kept you from using the Service for a large part of a billing period, contact us and we will refund or credit that period fairly.

Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days of approval, depending on your bank.

4. Delivery

LupyAi is an online service; nothing is shipped. Your plan is available in your workspace as soon as the payment is confirmed, usually within a minute.

5. Contact

For refunds, billing questions or a failed payment, write to info@lupyai.com or call +91 9104515704 with your workspace name and the payment date. We reply within 2 working days. Our full contact details are on the contact page.